So working a lot of lunches at one place and dinners at another. I try to have all checks at the AM job ready as soon as everything is rung in. We're supposed to present all checks in check presenters at both jobs, but I don't. So when my customers are ready to go after eating lunch, I'm ready to turn and burn.
The other night at the PM job, a nice, 30-ish couple and their toddler came in and sat at table Eleven. It's a two-top but pretty big so the two-and-a-half diners fit in OK. Like we're supposed to, I pimped some beverages to start off. The guy contemplated a beer—I could tell he really wanted one—but opted instead for some tea. The lady acted like she really wanted a Diet Coke®, but just ordered a glass of water. The kid got something in one of our kids' cups.
Ms Lady had a Rose Parade grilled chicken sandwich and dude had an Alabama Football burger, the child had chicken tenders and fries. I rang in their order, printed their check and stashed it in my server book, just like I would have done on a lunch shift.
Someone else ran their food. I did a call-back—within two bites or two minutes!—and they said everything was fine and seemed to be enjoying their chow. I noticed the guy's tea glass was getting low, so I cruised over with a pitcher to silently refill it. The lady looked at me with a smile. "Can I get that Diet Coke now?" she queried. She'd mulled, then eschewed, the low-calorie treat when it was first offered. You know how sometimes your guests will ask you to "bring it when the food comes?" She hadn't done that and didn't act like she had and it'd been my fuck-up. She was just asking for something she'd earlier declined. "Sure thing," I said and went and got her refreshment.
Like I'm pretty sure it is at your job, we're supposed to ring in any beverages before they're made, much less served. And like you'd do, I went and got her drink and delivered it before I rang it up. Then something distracted me for just a second and I didn't ring in the D C.
Soon, the family was through eating. They considered, then declined, my suggestion that they share a dessert, even after I told her how good chocolate goes with diet cola (and it really does). The guy just asked for the bill and I pulled the already-printed check from my apron and presented it immediately, with the Diet Coke not rung in.
The ticket was dropped face-down and not perused. A piece of plastic from Capital One® was put on the table. I picked up the check with the credit card and went to settle things. No one at the table had looked at the ticket. When I got to the Squirrel® cash register, I remembered the unrung Diet Coke. With tax, our non-alcoholic bevs are just under three bucks. I though about saying "fuck it" and running the check as I'd presented it. They were nice and she hadn't needed a refill. But we're supposed to ring up drinks, and fountain bevs are a big part of the company's bottom line. So I rang in her drink, ran the plastic and gave them the voucher. They left me a good tip.
From the management and staff here at These American Servers™ (me), a Happy New Year is wished to each and every one of you who were kind enough to stop by for a minute and read this and, what the hey, to pretty much everybody else. Let's have 2015 be the best year yet for all of us!
RIP Sandra 1945-2014
The other night at the PM job, a nice, 30-ish couple and their toddler came in and sat at table Eleven. It's a two-top but pretty big so the two-and-a-half diners fit in OK. Like we're supposed to, I pimped some beverages to start off. The guy contemplated a beer—I could tell he really wanted one—but opted instead for some tea. The lady acted like she really wanted a Diet Coke®, but just ordered a glass of water. The kid got something in one of our kids' cups.
Ms Lady had a Rose Parade grilled chicken sandwich and dude had an Alabama Football burger, the child had chicken tenders and fries. I rang in their order, printed their check and stashed it in my server book, just like I would have done on a lunch shift.
Someone else ran their food. I did a call-back—within two bites or two minutes!—and they said everything was fine and seemed to be enjoying their chow. I noticed the guy's tea glass was getting low, so I cruised over with a pitcher to silently refill it. The lady looked at me with a smile. "Can I get that Diet Coke now?" she queried. She'd mulled, then eschewed, the low-calorie treat when it was first offered. You know how sometimes your guests will ask you to "bring it when the food comes?" She hadn't done that and didn't act like she had and it'd been my fuck-up. She was just asking for something she'd earlier declined. "Sure thing," I said and went and got her refreshment.
Like I'm pretty sure it is at your job, we're supposed to ring in any beverages before they're made, much less served. And like you'd do, I went and got her drink and delivered it before I rang it up. Then something distracted me for just a second and I didn't ring in the D C.
Soon, the family was through eating. They considered, then declined, my suggestion that they share a dessert, even after I told her how good chocolate goes with diet cola (and it really does). The guy just asked for the bill and I pulled the already-printed check from my apron and presented it immediately, with the Diet Coke not rung in.
The ticket was dropped face-down and not perused. A piece of plastic from Capital One® was put on the table. I picked up the check with the credit card and went to settle things. No one at the table had looked at the ticket. When I got to the Squirrel® cash register, I remembered the unrung Diet Coke. With tax, our non-alcoholic bevs are just under three bucks. I though about saying "fuck it" and running the check as I'd presented it. They were nice and she hadn't needed a refill. But we're supposed to ring up drinks, and fountain bevs are a big part of the company's bottom line. So I rang in her drink, ran the plastic and gave them the voucher. They left me a good tip.
From the management and staff here at These American Servers™ (me), a Happy New Year is wished to each and every one of you who were kind enough to stop by for a minute and read this and, what the hey, to pretty much everybody else. Let's have 2015 be the best year yet for all of us!
RIP Sandra 1945-2014
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